How can I create a follow-up to an already closed ticket?

You can reopen a solved request by creating a follow-up ticket.

To create a follow-up to a solved request:

1. Click your profile icon in the upper-right side of any page and then click Requests.
2. Click All my requests in the sidebar.
3. Click the title of a solved request to open it.
   If you have a long list of requests, you can filter the view by selecting Solved from the Status menu.
4. Click the link on the lower side of the request to create a follow-up request.
5. Add to conversation to update the request.
6. Click Submit.