How to update a ticket/submitted request

• Click your profile icon on the upper-right side of any help center page and then click My Requests.
  By default, the My Requests page displays all requests that you have submitted.
• Click the link for the request you want to update.

• Add to conversation to update the request.

• In the CC option, you can add an email address to copy a user on the ticket (note that this field is optional).

  To copy multiple users, use a comma to separate each email address.

  When you add a CC to an existing ticket, you must also add a comment.

• (Optional) If you belong to multiple organizations, you can change the organization for the support request.

• Click Submit.