How To Request For Supporting Documents On The Admin Portal

To request additional or supporting documents,

• Log into the admin portal
• Search for the specific application using the application ID, applicant name or email

• Click on the dropdown beside Repayments and select Supporting Documents

• Click on Request Document

• Enter the document title, add a comment, and click on the Send Request button. Once this is done, the status of the application will be changed to Awaiting Feedback (AWF), and the customer will also receive a notification via email to log into the dashboard and upload the documents. 

•  You can also request multiple documents at once by clicking on the Add New Document button

Once this is done, a notification will be sent to the customer to log into their dashboard and upload the requested documents.